Why should register a domain name?

Registering a domain name builds your credibility on the Internet. Use domain names to support your business and assist in creating a dynamic online presence. Your domain name establishes your online identity and increases branding, marketing, and communication opportunities. Credible Hosting is A member of the Zimbabwe Internet Service Provider Association (ZISPA).

Does it make sense to register multiple domains?

Yes. Register multiple domain names to keep your competition from registering a domain name that draws customers away from you. This will enable you to enjoy more opportunities to market to and be listed on more search engines. You can also capture common misspellings of your domain name, instead of sending visitors to an error page.

Can i Keep my contact details private?

Yes. Per our agreement with ZISPA and ICANN, we must add valid contact information to the WHOIS directory for each domain you register. However, by purchasing Private Registration as part of the domain checkout process, you can hide your personal contact information and display proxy information instead. Note: Your details will not be disclosed on the internet.

Can I transfer my domains to Credible Hosting?

Absolutely. You can transfer your domain to Credible Hosting from another registrar. Transferring your domain to Credible Hosting involves two steps. You’ll complete some steps with your current registrar, and some steps with Credible Hosting. We will guide you through these steps to make it as easy as possible.

Can I change Nameservers for my Domain?

Credible Hosting gives you full control over the DNS of your domain. To connect your domain name to your website you’ll need to change your nameservers. You will be able to change your DNS entries at any time on the DNS Management page, under the section Nameservers.

How do I place an order?

Choose and configure the hosting service that you want from our 'Hosting Services' page and click the "Order" button. Alternatively, you can call us during normal business hours or send us a support ticket through our contact page if you encounter any challenges.

How can I pay for the service?

We accept All payments methods available in Zimbabwe and Online payments methods accepted world over. The list includes and is not limited to the following: EcoCash TeleCash OneMoney Visa Mastercard 2Checkout PayNow

What is the minimum contract period?

The default contracts are month to month, however, we also have longer-term contracts that offer you an opportunity to lock prices over a longer period. This means that in the event that the hosting prices are adjusted, your package will not be affected by the changes until the next billing cycle.

What happens if anything goes wrong with the server hardware?

Our NOC is responsible for the dedicated server hardware and if a fault ever developed we would repair or replace the server at our own expense.

Are there restrictions on the content I can keep on my hosting Account?

As long as the material or content does not violate the Zimbabwean or any other laws of your resident country, you can upload any type of content that you want on your hosting account.

If I need help in the middle of the night, will someone be able to help me?

Yes. You can either submit your request via the Account Center or call us.

what is a reseller hosting?

Reseller Hosting is a service that allows you to easily host your own clients or even start your own hosting business. You don't have to worry about hardware or networks with our turnkey Reseller Hosting solution because your customers will be hosted on our servers! Your Reseller account features a set amount of disk space and bandwidth that you can allocate among your customers how you like

What is the difference between reseller hosting and shared hosting?

While similar in some aspects, Shared and Reseller Hosting are quite different and are designed for different users. Shared Hosting is generally intended to be used for a single user or business. Shared Hosting customers get one cPanel account to manage all of their websites. Alternatively, Reseller Hosting is designed for users who want to host their own customers or start their own web hosting business. Reseller Hosting customers get access to their WHM control panel and are able to create hosting packages for each of their customers. Each customer gets their own cPanel control panel to manage their websites.

What are the benefits of reseller hosting?

Without Reseller Hosting, it takes a lot of money, expertise and time to launch your own web hosting business. Trust us, we've been hosting our own customers since 2010. To launch your own web hosting business, you would need to buy your own servers, set up your networks, pay for software licenses etc. There's a lot to it! On the other hand, you'll be ready to host your own customers immediately upon signing up for your Reseller Hosting account from Credible Hosting. Our Reseller Hosting makes it faster, easier and much more affordable to host your own customers!

How does web hosting work?

Once you purchase a web hosting plan, Credible Hosting stores your site on one of our servers and assigns it a unique DNS. The DNS serves as the address that allows people around the world to find and view your website. This unique address is required in order for people to view your site. By purchasing a website hosting package, you’re basically buying space on one of our servers. It’s similar to space on a computer’s hard drive, but the server allows your website’s files to be accessed from anywhere. For more information, visit our Knowledgebase support page.

What kind of hosting do I need?

We offer both Windows and Linux hosting. Which one you need depends on personal preferences and what you want to do with your site. If you’re not sure if you need Windows or Linux, you can always call our hosting support team. We’re here to help 24/7. Contact our support for a simple, step-by-step guide to picking the best web hosting package for your site. Our different packages to find one that fits the size of your website and the traffic it generates. And as always, our award-winning 24/7 support can answer any of your questions.

What can I use to built my website?

You can build your website in several different ways – from hand-coding with HTML to using a website builder program, like our award-winning Website Builder. Alternatively, if you require a lot of functionality and versatility from your website, you’ll benefit from programs and applications that can help you build your site. Our cPanel web hosting plans give you access to free, server-side applications that can be used to develop and customize your website, including popular Content Management System (CMS) applications like WordPress® and Joomla!®.

How do I transfer my web pages to your server?

If you’ve built your website in an HTML editor, like Dreamweaver or Microsoft Expression Studio, you have to upload your website files via FTP (File Transfer Protocol). We have a built-in FTP File Manager that you can access in our Hosting Control Center. However, if your files are larger than 20 MB, we recommend using the tool FileZilla, which works with Windows®, Mac®, and Linux® operating systems, or other third-party FTP clients. For more information, contact our support team.

I already have a website can I transfer it to your servers?

Moving your website to Credible Hosting is a simple process. If you have access to your existing website files, you can upload them through our Hosting Control Center or via an FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider. If you have any questions along the way, our 24/7 support team is here to assist you. We can help you determine the best method for transitioning your website to a Credible Hosting account. For more information, press the contact us button.

What is a VPS hosting?

Short for a Virtual Private Server, a VPS refers to the partitioning of a physical server into multiple ones. Since each VPS features its own Operating System (OS), it receives a specific share of resources from one physical server so they are isolated, unable to interfere, and can be separately rebooted. A Virtual Private Server allows you to host sites (storefront, e-commerce, content, media) and software applications (primarily web: portal, extranet, collaborative solutions, wiki, CRM) with ease. Unlike shared hosting, VPS hosting makes it possible to isolate multiple applications from one another within the same container. While this VPS container shares physical resources (infrastructure) with other containers, its resources are dedicated to you.

What’s the difference between VPS Hosting & Shared Hosting?

VPS Hosting answers any issue of scalability and limited resources. A VPS is more powerful than Shared Hosting, where you still technically “share” the server with others but you have more control over how you use the virtual space. A VPS is similar to a Dedicated Server but the resources are allocated between individual websites. Although it’s the most expensive option, Dedicated Server Hosting gives you sole access to all the resources available.

How do I set up VPS Hosting?

Choosing a VPS usually implies that you already have some basic server management knowledge and skills. With Credible Hosting, however, you can rely on us to set up everything for you. If you prefer to do things on your own, please refer to our Knowledgebase article, specifically the VPS section. If you need fast assistance, please get in touch via our 24/7 Live Chat.

How can I upgrade my VPS?

You can upgrade your VPS at any time, directly from your control panel. Your entire system (OS, software, settings) is saved; you don’t need to make any changes. Once you select a plan, the upgrade happens automatically within minutes.

Who can use VPS

Anybody with some technical skills, especially if you opt for managed VPS. Required admin skills include access, file transfer, and configuration. We continue to develop more tools and features that will make it even easier to manage your server environment